Return & Refund Policy

Here is the Returns & Refund Policy customized for Celestara Jewelry, owned by Elite Collective Limited, with a 30-day guarantee:

Refund & Return Policy – Celestara Jewelry

At Celestara Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may be eligible for a refund or return under the following conditions:

Eligibility for Returns

  • You must notify us of your intent to return the goods within 30 calendar days of delivery.
  • After notifying us, you have an additional 30 calendar days to return the item.
  • This policy applies only to stock items; custom-made or personalized jewelry is non-returnable.

Return Process

  1. Request a Return – Contact our customer service team to initiate the return process.
  2. Return Location – All returns must be sent to our designated returns warehouse, not our head office.
  3. Return Shipping Costs – Customers are responsible for return shipping costs. If deemed more cost-effective, you may be asked to arrange your own return shipping.
  4. Condition of Goods – Returned items must be unused, unworn, and in their original packaging with tags attached.

Refund Processing

  • Any original shipping fees will be deducted from the refund amount.
  • Once we receive and inspect the returned goods, we will process your refund as a priority.
  • Refunds may take up to 14 days to be processed.
  • Payments refunded to Credit/Debit cards may take an additional 3-5 business days to reflect in your account.

For any questions or assistance regarding returns, please contact our customer support team.

📦 Celestara Jewelry – Hassle-Free Returns, Guaranteed ✨

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